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Position Purpose / Summary The objective of the role is to lead the effective growth and delivery of pharmacy projects. To achieve AOP target through a continuous improvement To further develop a high performing team to a high standard of customer satisfaction, Area of Responsibility Key Activities / Elements Leadership Lead a talented, engaged and high-performing team. Ensure that team members are clear on objectives and are held to account appropriately. Ensure that team members are retained and that they can develop in their careers. Instill a say/do culture internally and externally. Customer Satisfaction Maintain Customer Satisfaction at target levels and promptly resolve customer issues. Finding the balance between customer needs and stakeholder requirements. Deliver projects in a manner that promotes ongoing customer relationships. Finance Takes ownership for financial performance Monitors financial performance on a monthly, project by project basis to continuously improve financial metrics. Effectively leads the implementation of productivity enhancing process changes related to exceptional delivery. Leverage functions to support continuous improvements in utilization, supply chain outcomes and risk management. Performance Management Manage the performance management process and providing coaching, training, career planning, development. Team Building / Communication Builds an effective team committed to organization goals, foster collaboration among team members and between teams. Develop strong multi business relationship to drive successful outcomes . Key Success Factors (Key Metrics / KPIs / Deliverables) ? Achieve AOP Financial Goals ? Achieve availability and utilization targets ? Achieve Cash and Working Capital Goals ? Drive compliance and forecast quality ? Avoid contractual penalties ? Lower the cost of legal fees and internal cost through effective contract administration Major Challenges Deliver to financial and contractual outcomes, while maintaining high customers satisfaction on often complex projects and facilities. Drive for Results The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking. Communication The ability to engage employees by providing relevant information in timely manner using clear and compelling messages and by listening to and valuing input from employees.